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Shipping Policies

Shipping Policies

We use SkyNet Express Worldwide for local and international orders. Shipping costs are presented to you during the ordering process allowing you to know these before you finalize your order. All orders are shipped from the United Arab Emirates and shipping charges are applied based on the final destination for your order. 

Infinitec is bound to the rules and regulations of our courier partner when it comes to shipping and product delivery. Once SkyNet receives the package from us, the liability of the package no longer lies with Infinitec. Infinitec will not refund or reship any package that has been marked as "Delivered" by the courier company even if recipient claims non-receipt. It's possible that the package may have been left with the neighbors, behind the bushes, in the garage, etc. We suggest that the recipient contact the courier to verify where the parcel was delivered. 

Package Tracking

Once your order has been processed it will be shipped by courier. You will receive an email with your airwaybill number so that you can track your shipment from the minute it leaves our warehouse to the moment it reaches your door.

Transit Times

Transit time varies by location but generally ranges between two to three working days for most countries in North America, Europe, Middle East and Asia. However, some countries may require a longer transit depending on your location. With your tracking number you'll be able to track your shipment online as well as see the estimated delivery date.

Shipping Delays

When orders reach their destination country they may be subject to customs clearance procedures which can cause delays beyond the original delivery estimates. Although we place high priority on shipping your order as soon as possible, please note that we can make no guarantees on delivery times since external circumstances may sometimes cause delays while the shipment is in transit.

International Shipments

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 

Shipping laws are different in each country. It is your responsibility to check with your Customs Office to verify whether the country to which you are shipping permits the shipment of your products. Infinitec is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.